How can I avail warranty on Vantora products?

Your Vantora comes with a warranty that can be availed simply by dropping us a mail at support@vantora.com, or by clicking on the whatsapp chat icon on the website. Voila! We’ll take care of the rest.

What is the warranty on Vantora products?

Backpacks, briefcases, duffles and totes: 
We offer a 12 month worry-free warranty on our backpacks, briefcases and select totes.

The warranty covers the repair or replecement of any defective material or component, and not regular wear and tear.

Does Vantora provide an international warranty?

Yes! We provide an international warranty which allows you to claim a full refund for your product. While we don’t currently offer global servicing, we’d be happy to arrange a product replacement if/when you’re able to visit India.

Are there any shipping charges?

No, we don't charge any additional shipping charges to you! 

How do I make a return?

You can just go to our Returns and Exchanges page and process your return.

Or you can click on the whatsapp chat button on our website and chat with one of our customer service representatives to process your return.

Please note that in order to process your return:

• You pack the product back in its original packaging.
• Make sure you are including both the dust cover/zipper enclosure.
• Keep the product in the cardboard box it was shipped in.

How long will it take to process my refund?

Our customer support team is always giving it their 101% to ensure you have the smoothest experience possible.

You can rest assured that our team is doing everything it can to process your refunds on your returns ASAP. Currently, it takes between 12 to 15 days for your refund request to be processed.

What if I receive a damaged/wrong/incomplete order?

In the situation that you received a damaged/wrong/incomplete order, please make sure to reach out to us within 48 hours of it being delivered. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after. 

Make sure you include the following images while submitting your complaint: Shipping label, MRP label, barcode and a quick video of the box and its contents. You will find all the required details on the box or the packaging. 

What if my order has been marked as delivered, but I haven’t received it?

In the situation that you receive a confirmation of the delivery of your order on text, but have not received it, please make sure to reach out to us within 48 hours of you receiving the confirmation text. Our team will complete all enquiries with our delivery agents within 3 days of receiving your complaint, and help you out with a quick resolution after. 

What if I placed a return for multiple products, but only one got picked up?

For multiple product returns in the same order number, please note that we will be placing individual return orders for each product. 

What if I wish to cancel my order?

If you wish to request a cancellation of your order, please note that our team can only help you out with the same if your order hasn’t already been packed for delivery. While we won’t be able to help you out from our end in this situation, you can simply refuse to accept the order during the time of delivery, to cancel your order, and the refund will be initiated back to your source account.

What if I ordered multiple products, but only received one?

For order containing multiple products, please note that we will be dispatching all the products individually, based on its availability in the warehouse closest to you. Therefore, you may not receive all the products in the same order at the same time.

Why does my order containing a luggage set come in a single box?

For orders containing luggage sets, please note that the entire set will be encapsulated within a single box. Our luggage sets are designed such that the smaller luggage can be nested inside the larger luggage, to save up on storage space. 

What if my delivery partner asks for tips?

Delivery partners affiliated with Vantora do not request or accept tips. Please do reach out to us in the situation that your delivery partner requests for tips. 

What if I need my pincode/address/contact changed?

Once an order has been placed, we cannot guarantee helping you out with changing the pin code/address/contact detail. In the situation that these details cannot be changed, we request you to cancel your order and place a new one with the revised details.

What if my pin code isn’t serviceable, but I need to get my Vantora fixed?

For return requests from pin codes which are not serviceable, we request you to self-ship your order to our Bangalore warehouse. We’ll get a member from our customer experience team to reach out to you with the address to the warehouse. We also request you to send us the proof of delivery, once your order gets delivered, to help us confirm that we’ve received the correct order. 

What should I keep in mind while returning my VANTORA?

All products must be packed in their original packaging prior to return. Please ensure all personal belongings are removed from the product before returning it, as we cannot guarantee their safety during transit to the warehouse due to the involvement of third-party vendors.

Where are Vantora products made?

All Vantora products are ideated and designed at our HQ in Bangalore, India. We partner with a number of world class manufacturers directly to ensure the highest quality standards for our products. Your Vantora is manufactured all across INDIA and we make sure that our supply chain is optimised for maximum efficiency to ensure faster deliveries.

How long will it take to receive my Vantora?

Our delivery partners will have your new travel bestie delivered within 3 to 5 days! Please note that not all our third party aggregators accept card payment on COD. 

How do I place a bulk or corporate order?

Just email us your requirements with your phone number, to support@vantoralife.com and our superfast team will get back to you!

p.s. we do have special prices for you :)

How do you package your products for delivery?

With love. Loads of it. 

All our luggage bags are packed in a premium dust bag which is shipped in a rugged cardboard box to safeguard your precious Vantora. Our wallets come in a box with a fabric cover while our backpacks are secured with a special zipper enclosure which is shipped with a rugged cardboard box.