Returns and exchanges are accepted only in the case of a damaged, defective, or incorrect product. We do not accept returns or exchanges for any other reason.

a) To be eligible for a return or exchange, the product must be:

• Unused and in the same condition as you received it In its original packaging

b) A return or exchange will not be processed in the following cases:

• If the product is returned after seven (7) days of delivery.
• If the item is worn, used, damaged by the customer, or not in its original packaging
• If there is no valid proof of damage, defect, or mismatch (see point d)

c) Once a return is picked up and passes our quality check, an exchange or replacement will be arranged for the same product. No refund will be issued once the product has been delivered, except in the case described in point (e) below.

d) To raise a complaint for any damage, defect, or item mismatch, please share a video of the unboxing recorded from the moment the package is opened. Kindly ensure the shipping AWB number is clearly visible at the start of the video. This helps us process your request quickly and ensures transparency.

e) Refund exception: A refund will be issued only when both of the following are true: The original product is confirmed damaged or defective, and A replacement of the same product is not available (out of stock) In this case only, a refund will be processed. In all other cases, the resolution will be an exchange or replacement.

Refunds are not offered once a product has been delivered, except where the delivered product is damaged/defective and no replacement is available for exchange (as per point (e) above).

When a refund applies under this exception: Once the order has been picked up and your return passes the quality check, the refund will be initiated to your selected payment mode within 48 hours from the date of pickup. Refunds will reflect as per the timelines below, after initiation:

• Prepaid orders (payment gateway): 5–7 working days, excluding Saturdays, Sundays, and bank holidays.
• Cash on delivery orders: You will receive a link on WhatsApp and email. Enter your details and accept the refund via UPI or bank account transfer. It will take 5–7 days to reflect in your account.